Call Center service - Maple Service Solution Limited

What Can Our Call Center Services Do For You?

Having 24/7 Call center support is a vital part of many businesses, as it can help you with lead generation, telesales, technical support, order processing, appointment setting, and many other services to your customers. Call centers use sophisticated software that allows them to quickly respond to customer queries and provide prompt responses.

Call centers can help businesses build relationships with customers, and increase customer satisfaction to ensure a greater consumer and organizational bond. By utilizing call center services, businesses can maintain customers to have a positive experience when they interact with the company.

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Why Choose Us

Fast & Efficient Service

Our advanced systems empower our agents to provide exceptional service quickly and effectively.

Qualified team

Experience the difference a dedicated, results-oriented call center with a qualified, certified team can make.

Affordable pricing

Quality service regardless of demand. Our flexible pricing models ensure you only pay for what you need.

Our Services

Quality Service is Our Guarantee

How Does Call Centers Work?

It might occur to us to sometimes think about how call centers work. Call centers are known to patch up a direct line of communication with customers and companies so that the company can tend to their queries and provide them with technical support and necessary information.

Call center services are an integral part of an organization as they are the main pivotal point to establishing a direct means of connection with their customers. We will also look at the different types of call centers and the advantages they offer businesses.

FAQs

What is the difference between inbound and outbound call centers?

Inbound call centers are known to receive calls primarily and provide customer support while outbound call centers make calls to potential customers and try to onboard them to take special subscriptions.

What’s the Difference Between a Call Center and an Answering Service?

A call center is a centralized facility that handles the incoming and outgoing stream of a mass client base with solutions to their issues and queries. An answering service is where a team of agents is appointed to receive incoming calls on behalf of the company they work with or for.

What is the cost of outsourcing a call center?

For smaller call center services for small businesses, it is essential to keep track of the pricing. The rates are from $2-4$ per hour per agent for outbound call center outsourcing (low due to the sales commission) while inbound call center outsourcing is 5$-7$ per hour.

How does a call center provide data security?

For companies looking for call center services, at ASL BPO, we provide safe and secure data encryption on both ends of inbound and outbound call centers.

Do your call center agents go through training?

Yes, our call center agents undergo rigorous training and are trained with the best customer service practices. to ensure proper capabilities before handling a customer. At ASL BPO, we aim to deliver the best service call center back office support.

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